Return and Warranty

Frequently Asked Questions (FAQs)

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 5-day returns.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 5-day returns.

There are a few certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame, of 5 days from delivery date
  • Product is used, damaged, or is not in the same condition as you received it
  • Specific categories that FLEXEA considers them as “Gift Cards”
  • Defected products which are not covered under the supplier warranty
  • Any consumable item which has been used or installed
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
  •  Clearance items clearly marked as such and displaying a No-Return Policy
  • When the offer notes states so specifically that items cannot be returned
  • Items that fall into the below product types: Gift Cards and 3D stickers

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 5 days to return them, keeping the below rules in mind:

  • The item is not on the Non-Returnable list.
  • You can’t return Items that clearly marked as non-returnable and displaying a No-Return Policy.
  • Only the items with ‘FLEXEA Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

A. You can return any Accessories item or Fashion accessory within 5 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

  • not listed in the Non-Returnable List.
  • not Clearance Items clearly marked as such and displaying a No-Return Policy
  • in the same condition as received and with the original packaging box and tags attached

There may be situations in which you were not able to return items within the 5 days, in such cases please contact our Customer Service Team, or through the Contact Us page to file a complaint.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of FLEXEA credit and will be credited to your FLEXEA Wallet balance. From your FLEXEA Wallet balance,

Only for the customer inside TURKEY, you can either easily make new purchases on flexea.com or simply ask our customer service team to transfer the credit balance to your personal bank account.

At the moment, FLEXEA does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and bar codes on it, however in this case, please contact our Customer Service Team

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

You can return an item for free within 5 days from delivery date, were by flexea.com covers all the shipping charges. And give you back the fees by FLEXEA wallet in the website.

Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.